Privacy Policy
Last Updated/Effective Date: December 2023
This Privacy Policy describes how My Medical Hub Corporation (“MyMedicalHub” or “We” or “Us” or “Our”) uses and discloses the Personal Information you provide to us or that we collect when you use our websites, mobile applications, software, platforms and services (“Services”). Before providing Personal Information to us, please review this Privacy Policy carefully.
Certain MyMedicalHub Services may use a different privacy policy to provide notice to you about how we use and disclose the Personal Information we collect in the context of that Service. To the extent that we post or reference a different privacy policy, that different privacy policy, not this Privacy Policy, will apply to your Personal Information collected in the context of that Service.
This Privacy Policy does not apply to the Personal Information we may collect about your patients, customers, and clients (“Clients”) in the context of providing services to you. Our treatment of Client Personal Information is governed by our agreements with you, including our Master Services Agreement, Provider Services Agreement, Terms of Service and HIPAA Business Associate Agreement , as applicable (our “Agreement”). If any provision in our agreement conflicts with any provision in this Privacy Policy, the provision in our Agreement will control to the extent of such conflict.
We do not have direct relationships with your clients. If we receive any inquiries or requests from your Clients about their Personal Information, we will direct those inquiries or requests to you.
“Personal Information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, such as your name, email address, IP address, telephone number, and broader categories of information such as your professional, educational or health information, commercial information and internet activity.
In the course of our business and in providing our Services to you, we may collect Personal Information directly from you and automatically through our use of cookies and other data collection technologies. We may also collect your Personal Information from third-party sources, such as social media platforms (if you interact with us through your social media account). We will treat Personal Information collected from third-party sources in accordance with this Privacy Policy but we are not responsible for the accuracy of information provided by third parties or for their policies or practices.
The categories of Personal Information we collect from you depend on your interactions with us. For example, we may collect:
·
Identifiers and contact information, such as your name,
email address, mailing address, phone numbers,
social security numbers, government-issued
IDs (such as driver’s licenses), IP addresses, and unique identifiers such as your usernames and passwords. We collect this information directly from you and
from third-party sources for the purpose of creating and managing your MyMedicalHub
account (“Account”), for communicating with you, verifying your identity, and
providing our Services to you.
·
Professional and employment-related information, such as your business
name, your license number, calendar and scheduling
information, and other information related to your business. We collect this
information directly from you for the purpose of administering your Account and
providing you, our Services.
·
Transactional information, such as credit
or debit card numbers and tax IDs. We collect
this information directly from you in order to process your payments for
our Services. We also may collect your insurance information in order to
process payments made to you by your clients.
·
Audio, electronic and visual information, such as your photograph or image, your voice and other similar information. We process this information to enable your
use of our Telehealth service.
·
Internet and other electronic network activity
information, such as your browsing history, search history, and your interactions with our Services
and advertisements. We collect this information through our cookies and
other tracking technologies to conduct business analytics in order to improve our business functionality and Services to you. Please review the “Tracking Technologies
and Cookies” section below to learn more about our use of cookies and tracking
technologies.
·
Commercial information, such as products
and services you have purchased
from us. We collect this information to maintain
registered member records, identify trends in our registered member
relationships, and conduct business analytics.
·
Profile information and inferences, such as information
about your preferences and characteristics. We collect profile information by
drawing inferences from the above categories
of Personal Information in order to understand your preferences and tailor our services and communications to you.
In addition to the purposes for collection described above, we also collect your Personal Information for the following general purposes:
·
To maintain and service your Account, including to
fulfill your orders, to confirm your orders, to send you requested product and Service
information, and to send you product and Service
updates;
·
To respond to your customer
service requests and address your questions and concerns;
·
To send you newsletters and marketing communications;
·
To administer and improve our Services and marketing
efforts, including measuring the effectiveness
of the websites, diagnosing problems
with our servers,
and analyzing traffic;
·
To detect security
incidents, to protect
against malicious, deceptive, fraudulent or illegal activity, and to comply with our
policies and procedures;
·
To comply with our legal, regulatory and risk management obligations, including establishing, exercising and/or defending
legal claims;
·
As part of software adoption and development trials;
·
In conjunction with overall MyMedicalHUB technology development,
research initiatives that utilize deidentified data, and AI/ML enhancements.
We may share your Personal Information in the following circumstances:
·
Publicly, but only with your permission: We may share
your Personal Information publicly with your permission. For example, with your
permission, we may publicly post your photograph, your name, professional titles, and comments
on the “Reviews” section of our
websites.
·
To Service Providers: We may share your Personal Information with companies that provide services to us, such as for hosting, marketing and
communication services, and payment processing (“Service Providers”). Our
policy is to authorize these Service Providers to use your Personal
Information only as necessary to provide services
for us, and require that they
not use or disclose your Personal Information for any other purpose.
·
To third parties
outside of MyMedicalHub:
o
From
time to time, we may be required to
provide Personal Information to a third party
in order to comply with a subpoena, court order, government investigation, or
similar legal process.
o
We
may also share your Personal Information to third parties, such as law
enforcement agencies, when we, in good faith,
believe that disclosure is necessary to protect
our rights, protect
your safety or the safety of others,
investigate fraud, or respond to a government request.
o
To any other third party with your prior
consent to do so.
·
In a corporate transaction: If MyMedicalHub is involved in a bankruptcy, merger, acquisition,
reorganization, or sale of all or a portion of its assets, we may share or
transfer your Personal Information as part of any such transaction.
We do not sell your Personal Information.
If your Personal Information changes, or if you no longer desire our Services, you may modify or remove it by logging into your Account and making the changes in your Account settings.
You can opt out of receiving marketing emails by using the unsubscribe link contained in the email. We may still send you emails about your relationship with us and your transactions, including Account information and alerts, purchase confirmations, and updates to our products, services and policies.
We may use cookies and other tracking technologies (including from Google , Facebook and LinkedIn) to keep, and sometimes track, information about you on our Services.
Cookies are small data files that are sent to your browser from a web server and stored on your computer’s hard drive. Cookies track where you travel on the Services and what you view. In doing so, a cookie may enable us to relate your use of the Services to your Personal Information.
We use information gathered from these tracking technologies so that we can analyze trends, administer the Services, track users’ movements around the Services, and gather demographic information about our user base as a whole. We may combine information we obtain through tracking technologies with other Personal Information that we have collected about you in order to make our Services, communications and advertisements more targeted to your interests.
Most web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. If you reject cookies, you may still use our Services, but your ability to use some areas of our Services will be limited. You may also opt out of targeted advertisements by visiting the Network Advertising Initiative opt out page.
Please note that the Services are not presently configured to respond to DNT or “do not track” signals from web browsers or mobile devices. As such, we do not recognize or respond to Do Not Track requests.
We will retain your Personal Information for as long as your Account is active, as needed to provide you Services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We follow generally accepted standards to protect the Personal Information submitted to us, both during transmission and once we receive it. For example, when you enter sensitive information (such as your login credentials), we encrypt the transmission of that information using secure socket layer technology (SSL). However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
California residents have certain rights under the California Shine the Light law and the California Consumer Privacy Act (“CCPA”).
In general, within the preceding 12 months:
·
We have collected
the categories of Personal Information listed in Section
2 above.
·
We have collected these categories of Personal Information directly from you, when you use
our Services, and from third parties for the purposes described in Section 2
above.
·
We have disclosed
the following categories of Personal Information for business purposes: Identifiers and contact
information; professional and employment-related information; commercial
information; transactional information; and internet and network activity information.
·
We have not sold your Personal Information.
As of January 1, 2020, certain California residents are entitled to privacy rights under the CCPA. Customers who wish to exercise these rights should direct their requests to the registered member who controls their Personal Information.
·
The right to know. You have the right to request to know
(i) the specific pieces of Personal Information we have about you; (ii) the categories of Personal Information we have collected about you in the last 12 months;
(iii) the categories of sources from which that Personal Information was
collected; (iv) the categories of your Personal Information that we sold or
disclosed in the last 12 months; (v) the categories of third parties to whom
your Personal Information was sold or disclosed in the last 12 months; and (vi)
the purpose for collecting and selling your Personal Information.
·
The right to deletion. You have the right to request that we delete the Personal
Information that we have collected or maintain about you. We may deny
your request under certain circumstances, such as if we need to comply with our
legal obligations or complete a transaction for which your Personal Information was collected. If we
deny your request for deletion, we will let you know the reason why.
·
The right to equal service. If you choose to exercise any
of these rights, we will not discriminate against you in anyway.
If you exercise certain rights,
understand that you may
be unable to use or access certain features of our Services.
You may exercise your right to know and your right to deletion twice a year free of charge.
To exercise your right to know or your right to deletion, please contact us at info@MyMedicalHub.com .
We will take steps to verify your identity before processing your request to know or request to delete. We will not fulfill your request unless you have provided sufficient information for us to verify you are the individual about whom we collected Personal Information. If you have an Account with us, we will use our existing Account authentication practices to verify your identity. If you do not have an Account with us, we may request additional information about you to verify your identity. We will only use the Personal Information provided in the verification process to verify your identity or authority to make a request and to track and document request responses, unless you initially provided the information for another purpose.
You may use an authorized agent to submit a request to know or a request to delete. When we verify your agent’s request, we may verify both your and your agent’s identity and
request a signed document from you that authorizes your agent to make the request on your behalf. To protect your Personal Information, we reserve the right to deny a request from an agent that does not submit proof that they have been authorized by you to act on their behalf.
Our California customers are also entitled to request and obtain from MyMedicalHub once per calendar year information about any of your Personal Information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information please contact us at info@mymedicalhub.com .
We are committed to complying with this Privacy Policy and the data protection laws that apply to our collection and use of your Personal Information. We are located in the United States, where the laws may be different and, in some cases, less protective than the laws of other countries. By providing us with your Personal Information and using the Services, you acknowledge that your Personal Information will be transferred to and processed in the United States and other countries where we and our vendors operate.
Our Services may include social media features, such as the Facebook Like button, and widgets, such as the “Share this” button, or interactive mini-programs that run on our websites (collectively referred to as “Features”). These Features may collect your IP address, which page you are visiting, and may set a cookie to enable the Feature to function properly. The Features are either hosted by a third party or hosted directly on our Services. Your interactions with these Features on a third-party site are governed by the privacy policy of the company providing it.
The Services may contain links to other sites that are not owned or controlled by MyMedicalHub. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every website that collects Personal Information. This Privacy Policy applies only to information collected by our Services
Our Services are not directed to, and we do not knowingly collect any Personal Information from children under 13.
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (sent to the email address specified in your Account) or by means of a notice on our websites prior to or upon the change becoming effective. We encourage you to review this page periodically for the latest information on our privacy practices.
For help with matters not related to exercising your rights under the aforementioned privacy laws, please contact us at
MyMedicalHub Support
(info@mymedicalhub.com).
I hereby consent to being part of the software adoption and development trial and understand that my information will be used to further develop and enhance MyMedicalHUB’s AI-based virtual assessment and reporting tools.
__________________________________ _______________
Patient Name Date